Wednesday, November 27, 2013

If you are getting an error message that a URL has changed, here is what to do:

Cambridge College has just launched a new design for its website, which is good news, but the bad news is that your computer is still trying to visit the old website.

If you click from the buttons on the left menu of the home page (CCOL Instructions, Research Help, etc.) and get the error message "The URL for this page has changed," that's because your computer is still trying to go to the old address.

You will need to clean out your computer's brain so it forgets the old address. You do this by clearing the cache.  For instructions for each type of browser, go to http://www.wikihow.com/Clear-Your-Browser's-Cache

If you continue to get error messages, please click "Contact Technical Support" from the menu on the left of the home page and then click "contact eGlobal Technical Support."

You can also go directly to the pages CCOL Instructions, Research Help, Writing/Reading Help, EFL/ESL Help, etc. from the left menu of http://www.cambridgecollege.edu/library-services-0 under the words "Library Services," but we hope you will also clear your cache so you can go directly from the CCOL in the future.

We're sorry we can't fix this for you. We would if we could.

Thursday, November 21, 2013

If the buttons on the left of the home page or links in the Instructions box don't work, clear your cache

The buttons on the left side of the home page and the links in the Instructions box had some changes made. If you get an Error page when you click them, you will need to clear your cache.

For instructions for clearing your cache in various browsers both Windows and Mac, see How to clear your browser's cache